The basic flow of a work order is Unassigned/Assigned > In Progress > Ready for Review > Complete. This guide will show you how to go through this process, and point out what to do if you need to go back a step and/or reopen a work order.
Step By Step Guide to
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Completion of a Work Order
Assign Work Order - There are multiple ways to assign a work order to a maintenance worker. The first chance to make an assignment, is during the creation of the work order, upon editing the work order details, and/or when beginning the work order.
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- Open a work order that has the status of "In Review".
- Perform the review process for the specific work order.
- Click the "Complete Work Order" button.
- The status of the work order will be set to "Completed".
- If any charges were set for this work order to be charged to the tenant, upon closure an auto charge will be posted to the households tenant ledger for the total amount.