**Doorways does not delete any household - but preforming this action removes the household from any searches or reports. Only a Doorways Engineer can recover an archived household. Archiving the household is the best way to remove duplicates or to clean up data.
Before Archiving
The household cannot occupy a unit or be enrolled in any program
The household must have a ZERO BALANCE on any and all of their accounts
The household must be removed from ALL waitlists
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To archive, these actions are required before moving forward. Archiving a household before taking the steps above could result in a Professional Services fee. Please proceed with care. |
How-To Archive a Household
Navigate to the household you wish to archive
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Scroll down to the gear icon* > Hover > Click “Delete “Archive Household”**
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Confirm your intent to archive a household by selecting “Yes” when prompted 
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*If you do not see the gear icon, you do not have permission to archive a household. Please see your site administrator to gain access.
How-To Unarchive a Household
Navigate to Occupancy > Households > View Another Report
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2. From the View Another Report link, click on the reports dropdown list
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3. From the dropdown list, select “Archived Households” report
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4. From the list of archived households, select the name of the individual you would like to unarchive
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5. Once on the household profile, select the tool-box on the left hand side
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6. Scroll to the gear icon (note: if you do not have permission to archive/unarchive, you will not see a gear icon)
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