Unable to Log Out:
At times, the a user will be partially logged in. You can tell if you are partially logged in if you can navigate through the application and do most things, but will not have a user menu dropdown in the top right corner. Instead, you will see a "Log In" link that does nothing when clicked.
If you find yourself in this situation, you will need to clear your browser's local storage, and then log in as you normally would.
To clear your local storage in chrome, you can type this into the address bar (URL):
chrome://settings/cookies#cont
Then you would want to search for "hdsdoorways.com" and click the "x" on the right side of that row (see pic).
After you clear your local storage, you will want to travel back to your hdsdoorways.com site. Refresh the page, and then log in as you would normally.